Service

Why is our customer service so much better than our 
competitors’? Consider these reasons:
 
1) On-Going Training & Certification
Our in-house training­ program not only provides
certification on the makes & models that DEX
sells, it trains technicians on ALL manufacturers’ makes & models. This is invaluable because most customers have a diverse range of assets that they prefer to have serviced by one vendor.

2) Employee Profit Sharing Program
DEX’ Profit Sharing Program awards bonuses to employees who consistently achieve high levels of performance excellence each year.

These initiatives have propelled us to a position of strength because they:     
a) ensure that our customers are getting the very best service possible; 
b) keep our employee turn-over to a minimum; 
c) make for a positive and productive work environment, companywide.

Why is DEX' customer service so much better than our competitors’? DEX imaging's in-house training­ program not only provides certification on the makes & models that DEX sells, it trains technicians on ALL manufacturers’ makes & models. This is invaluable because most customers have a diverse range of imaging assets that they have acquired over time, and they prefer to have one vendor servicing all of those assets.

DEX imaging's Profit Sharing Program awards bonuses to all employees who consistently achieve high levels of performance excellence each year. This initiative has helped propelled us to a position of strength because it:

a) ensures that our customers are getting the very best service possible;

b) keeps our employee turn-over to a minimum;

c) makes for a positive and productive work environment, companywide.

Taking responsible measures to reduce paper consumption and conserve energy is not only a way to positively impact the environment, it is a way for businesses to save money as well. Think of all the unnecessary printing that your organization has undoubtedly paid for over time, not to mention the wasted labor costs associated with the hours of manual searching that goes on when someone has misplaced a document or filed a record in the wrong location.

 

INDEX DataFiles uses OCR word recognition to automatically locate documents based on key words. (You don’t even need to know the exact file name.) Simply type key words into the search field, and all documents matching that description will be queried. DEX Imaging's exclusive, proprietary data management software, INDEX DataFiles, seamlessly integrates with your copiers and printers to help you better manage your workflow, reduce unnecessary printing, and streamline administrative functions. 

Click here to read more about INDEX DataFiles.

 

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Most organizations have no concept of how much they spend on document output. How do you determine the cost—and what causes that cost to increase? Many unseen factors are contributing to the increasing costs of your document output. 

PrintCounts offers a suite of services designed to optimize your document production costs and methodologies over time. By directly monitoring a client’s printer network activity, PrintCounts offers a unique, pay-per-print model for in-office laser printing.

PrintCounts helps you gain control of document output     
• Automated trouble/service notification       
• Automated, as-needed, supply ordering
• Automated meter readings
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Unseen factors contributing to your document costs
• Employees consider printing "free" 
• Over-purchasing of supplies
• Time wasted supporting or fixing printers
• Inefficient printer network 
• Downtime due to service
• Improper tracking of prints
• Wasted Paper

As one of the nation’s leading providers of document imaging equipment, DEX imaging not only sells and services the world’s top-performing copiers, printers, and MFPs, the company also provides an extensive range of on-site & off-site support services to clients’ who have specialized document production demands. 

What this means is that we provide the equipment, supplies, and trained-personnel to produce your company’s internal paperwork . . . within your specific deadlines and to your individual specifications . . . all consolidated into a single invoice.

We Specialize in Support Service Provisions for:WideFormat3
• Professional Associations
• Educational Industries
• Healthcare Facilities
• Government Agencies
• Law Offices

Competitive Advantages:
• Self-Funded, Direct Equipment Provider (No 3rd Party Reliance or 3rd Party Leasing.)
• Experience Since 1989 (Highly Trained DEXPERTs)
• State-of-the-Art Overflow Facility (We operate our own overflow facility for high-volume production & special application assignments)
• One Invoice for Equipment, Supplies & Labor (Our ability to consolidate all equipment, labor & supplies makes invoicing easy.)

At DEX imaging, we are united in the pursuit of one goal: to make each customer’s document imaging equipment and workflow processes the most reliable (and effortless) part of their business. A lot goes into making that one goal a reality. We begin with respect for people. We value our customers. Without them, we could not sustain a successful business. We also value our employees and their expertise. We call them DEXPERTs.

And, we value innovation. It is the thing that keeps us and our customers competitive. Our promise to our customers is that we will always remain on the cutting-edge of document imaging innovation, providing world-class equipment, integrated document management solutions, knowledgeable (and accessible) technical expertise, flexible financing, and competitive pricing . . . all within reach, offered by one company. DEX. We call this, The Total DEX Solution.

Click here to learn more about our DEXPERTs

For years, we’ve all been hearing about the coming of a “paperless” society. Can you really imagine life without books? Newspapers? Mail? Or office documents? Of course not. But at DEX, we do believe in the concept of finding ways to help our customers use less paper. And while we’re at it, finding better ways to help them organize their files, enhance their workflow processes, and secure their critical data. 

INDEX DataFiles is DEX imaging’s document INDEX_Bindersmanagement software that does just that. It reduces paper consumption by replacing your paper files with “searchable” electronic files. 

Search-Engine Filing
Think of all the time (and money) your organization wastes when someone has misplaced documents or filed records in the wrong location. INDEX DataFiles uses OCR word recognition to automatically locate documents based on key words. 
(You don’t even need to know the exact file name.) Simply type 
key words into the search field, and all documents matching that description will be queried. 

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Documents & information drive most organizations: your ability to control, manage, store & distribute documents efficiently and securely is the key to long-term profitability. 

But every company’s IT infrastructure is unique, and most organizations simply can’t afford the up-front expense of implementing sophisticated document management software.

INDEX DataFiles is a web-based content management solution that is affordable for companies of all sizes. Why?

1) You pay-per-month (Operating Expense vs. Capital Expense)
2) It works with your company’s existing imaging equipment

INDEX DataFiles automatically performs a precision OCR process which allows a full-text search of your documents. The results?
• Less document preparation
• Faster internal processes
• Improved control

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Who said that there are no guarantees in life? At DEX, we want our customers to have confidence in their purchasing decisions, which is why we back all of our products and services with performance guarantees that give peace-of-mind. We call this our DEX Declaration.

DEX is committed to making your office equipment the most reliable part of your business. This commitment begins with the sale or lease of the very best office equipment money can buy, and is then backed-up with the guarantees of a lifetime. As long as your equipment is maintained and serviced under a DEX Equipment Maintenance and Supply Agreement (EMS), your equipment will last a lifetime.

One of our 'best kept secrets' is our product distribution system. Our regional warehouses are strategically located in key geographic areas so that we can respond quickly to our customers needs.

That, coupled with our automated equipment and supplies replenishment system, means that DEX' distribution centers have instant access to inventory levels and can anticipate needs BEFORE its too late. This is invaluable to our customers, who often times don't know that they need supplies until AFTER they've depleated their stock.

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