It’s tempting to think you can take care of your printers or copiers yourself. After all, it seems simple: open up a panel or cover, look at some diagrams inside, and start fiddling. The problem is, that temptation can really backfire in a number of ways.

First, modern printers and copiers are marvels of technology, squeezing the maximum performance out of every watt and speck of toner. That means that internal components are highly miniaturized and easily broken. Most have a variety of sensors and connectors that are also fragile. It’s important to know what you’re doing under the hood.

Second, the trend towards software control and integration means the problem might not be obvious, it might not be a loose screw or broken roller after all; instead a setting or configuration parameter of the device might be slightly off. This means that you might never get to the root of the problem simply by looking inside the machine. You need to understand software and diagnostics instead.

Last, and most importantly, the problem might not be inside the machine at all. Many if not most of the issues we face involve problems of connectivity: the printer isn’t visible on the network, or an unexpected error message is displayed when trying to print.

Where to start?

As much as we like to believe we can do it ourselves, there’s a high cost to being too DIY. The cost lies in lost time, lost effort, and lost productivity. Rather than invest in a losing proposition, consider hiring a DEXpert. Our print professionals are not only expertly trained, they are certified by multiple manufacturers on various types of equipment, not just the ones we sell. That means they know your printer or copier inside and out, from paper tray to cables, connections to internal software configuration.

We’ll save you time and effort by knowing what to do on arrival – and with our DEX Declaration, we can be there in 4 hours or less during the business day. Before you know it you’ll be up and running again, without bruised knuckles, broken parts or wasted frustration.