Scale and independence
The nation's largest independent dealer, carrying six OEM lines. Independence means DEX recommends the right equipment for the job — not the one manufacturer it is contracted to sell.
Company · Why DEX
Why DEX? The independent advantage.
Choosing a dealer is choosing who you call when the office stops working — and whether the equipment you bought was right in the first place. DEX leads with three answers: independence across six manufacturers, service backed by a four-hour commitment, and a company structured to give back to the community it serves.
Why DEX
Three reasons it's different.
Service that shows up
Every metro has its own DEXperts and its own coverage, backed by The DEX Declaration — DEX's four-hour emergency response commitment.
Community at the core
DEX actively supports the local charities that strengthen its communities through financial contributions, volunteer hours, and in-kind donations. It is structural, not a campaign.
Customer loyalty
An 83 Net Promoter Score, and how it got there.
Net Promoter Score is the one number a customer cannot be talked into. It asks whether they would put their own name behind you.
83
On a -100 to +100 scale
Rare by the measure's own scale.
Bain & Company, which created the Net Promoter measure, puts anything above 50 in the excellent band and anything above 80 in the world class band. DEX sits at 83. Most office equipment dealers never publish a score at all.
A four-hour commitment, in writing
The DEX Declaration is not a service target that gets quietly missed. It is a four-hour emergency response commitment DEX puts in writing, and the thing customers name first when they are asked why they stay.
Read The DEX DeclarationLocal DEXperts, not a call queue
Every one of the 68+ metros DEX serves has its own DEXperts, its own parts, and its own dispatch. The person who picks up works where you work, and the technician who arrives has been in your building before.
Find your metroEquipment that fits the work
Independence across six OEM lines means DEX can recommend the right machine instead of the only machine it is allowed to sell. The right machine generates fewer service calls, and fewer reasons to be unhappy.
One number to call, for all of it
Equipment, supplies, service, and the IT behind it come from one partner with one point of accountability. Nothing sits unresolved while two vendors decide whose problem it is.
See the DEXclusivesIndependent vs manufacturer-direct
The recommendation serves your fleet, not a quota.
Manufacturer-direct branches sell one catalog and service one brand. DEX sources across six OEM lines — Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp — and provides local service and one point of accountability, so the recommendation serves your fleet, not a single manufacturer's quota.
What customers say
Four hours means four hours. We have never waited longer for a tech to arrive.
Convention Center Real people who answer the phone. That is the difference a local team makes.
Office Manager One partner for the fleet and the IT behind it. That simplified everything.
IT Coordinator
Keep exploring
More about the company.
Meet DEX Imaging
The founding story and how DEX became the largest independent dealer.
Learn moreThe DEX Declaration
The four-hour emergency response guarantee, in writing.
Learn moreDEXclusives
The proprietary service programs and guarantees only DEX customers get.
Learn moreCommunity & Giving
DEX Cares — how DEX gives back where it does business.
Learn moreFrequently asked
Why DEX.
Why choose DEX Imaging over another dealer?
DEX is the nation's largest independent dealer, sources across six OEM lines, backs service with The DEX Declaration four-hour commitment, and gives back to the communities it serves.
What does independent dealer mean?
It means DEX is not owned by or exclusive to any one manufacturer, so it can recommend the right equipment across six OEM lines rather than a single brand's catalog.
Why is independence better than buying manufacturer-direct?
Manufacturer-direct branches sell and service one brand; an independent dealer matches the equipment to your work across multiple brands and provides one point of accountability.
What service guarantee does DEX offer?
The DEX Declaration — DEX's four-hour emergency response commitment, backed by local DEXperts in every metro.
What is DEX's community commitment?
DEX actively supports the local charities that strengthen its communities through financial contributions, volunteer hours, and in-kind donations.
What is DEX Imaging's Net Promoter Score?
83. Net Promoter runs from -100 to +100, and Bain & Company, which created the measure, places anything above 80 in its world class band. DEX credits the score to The DEX Declaration four-hour response commitment, local DEXperts in every metro, and one point of accountability across equipment, supplies, service, and IT.
Why DEX
Do business with people who answer the phone.
The largest independent dealer, with a local team in your market. Tell us what you are trying to fix.