Kyocera
Drivers, utilities, and manuals for TASKalfa and ECOSYS devices.
Kyocera downloads (opens in a new tab)Service & Support
Fix it yourself, right now.
Drivers, manuals, and walkthroughs for every line DEX carries — no ticket required. If none of it gets you moving, a local DEXpert is one request away.
Drivers & manuals
Downloads by manufacturer.
Each link goes to the manufacturer's own driver library. Have your model number ready — it is on the front of the machine and on your DEX service sticker.
Konica Minolta
One Stop Product Support for bizhub MFPs and production presses.
Konica Minolta downloads (opens in a new tab)Canon
Software and drivers for imageRUNNER and imagePRESS devices.
Canon downloads (opens in a new tab)Ricoh
Support and downloads for Ricoh MFPs, printers, and wide format.
Ricoh downloads (opens in a new tab)HP
Printer drivers and software from HP Support.
HP downloads (opens in a new tab)Sharp
Drivers, manuals, brochures, and spec sheets for Sharp business products.
Sharp downloads (opens in a new tab)More self-service
Other ways to get unstuck.
E-Help Video Library
94 short walkthroughs from DEX technicians covering the fixes we get called about most.
Browse the libraryRemote Support Session
Already on the phone with a DEXpert? Join the remote session with the code they give you.
Join a session (opens in a new tab)Talk to a DEXpert
Nothing here fixing it? Open a service request and a local technician will respond.
Request serviceFrequently asked
Downloads & self-service questions.
Where do I find my printer's model number?
It is printed on the front of the machine and on the DEX service sticker applied at install. The sticker also carries the equipment ID you need when you submit a service request or a meter read.
DEX installed my machine — why am I downloading from the manufacturer?
Drivers are published and signed by the manufacturer, so the current version always comes from their library. DEX links you straight to the right one for each line we carry.
What is a remote support session?
When a DEXpert needs to see your screen to resolve something, they will give you a short code over the phone. Joining the session lets them connect. You never need a code unless a DEXpert is already helping you.
My model is not from one of these six manufacturers.
DEX services the OEM lines it carries — Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp. Contact your local branch to confirm coverage for anything else.
Service & Support
Still stuck? Get a DEXpert on it.
Submit a service request and a local, manufacturer-certified technician will respond — backed by The DEX Declaration four-hour emergency response commitment.