e-Help
Fix it yourself, in a few minutes.
94 short walkthroughs recorded by the DEX help desk, covering the calls we take most: installing a print driver, setting up scan to email, swapping toner, clearing a jam. Most run under three minutes. Have your model number ready, it is on the front of the machine and on your DEX service sticker.
94 videos, grouped the way the DEX Imaging Help Desk channel groups them.
Print driver installation
Getting a DEX machine installed and printing from Windows or macOS.
HP E Series - Install and Configure the Windows Universal Print Driver
HP - Enterprise Series A3 Install and Configure MacOS Print Driver
HP Install and Configure the DesignJet and PageWide XL HPGL2 Windows Print Driver
Canon Install and Configure the Windows Universal Print Driver
Canon - Install and Configure the Mac OS Print Driver
Konica Install and Configure the Windows Universal Print Driver
Konica MinoltaWatch on YouTube (opens in a new tab)Konica - Install and Configure the Mac OS Print Driver
Konica MinoltaWatch on YouTube (opens in a new tab)
Kyocera - Install and Configure the Mac OS Print Driver
Kyocera Install and Configure the Windows Universal Print Driver
Sharp Windows Print Driver Installation
Sharp - Install and Configure the Mac OS Print Driver
Scanning to email and folder
Address book entries, SMTP server settings, and scan-to-folder (SMB) setup.
Scan to email & folder (Canon, HP, Kyocera and Konica)
8 videosView this playlist on YouTube (opens in a new tab)Canon Scan to Email Address Book Entry and SMTP Server Configuration Tutorial
HP E Series Scan to SMB Folder Entry Tutorial
Canon Scan to SMB Folder Entry Tutorial
Kyocera Scan to SMB Folder Entry Tutorial
HP E Series Scan to Email Address Book Entry and SMTP Server Configuration Tutorial
Kyocera Scan to Email Address Book Entry and SMTP Server Configuration Tutorial
Konica Minolta Scan to SMB Folder Entry Tutorial
Konica MinoltaWatch on YouTube (opens in a new tab)Konica Minolta Scan to Email Address Book Entry and SMTP Server Configuration Tutorial
Konica MinoltaWatch on YouTube (opens in a new tab)
Toner and waste toner
Replacing toner cartridges and toner collection units, by machine series.
HP Color LaserJet Enterprise MFP M680 Series Replace Toner Cartridge
HP Color LaserJet Enterprise MFP M680 Series Replace Toner Collection Unit
HP Color LaserJet Enterprise flow MFP M880 Replace Toner Cartridge
HP Color LaserJet Enterprise flow MFP M830 Replace Toner Cartridge
HP Color LaserJet Enterprise MFP M630 Series Replace Toner Cartridge
HP Color LaserJet Enterprise MFP M577 Series Replace Toner Cartridge
HP LJ Managed MFP E877 Series Remove & Replace the Toner Cartridge HP Support
HP Color LaserJet MFP E77822, E77825, E77830 Series Replace the Toner Collection Unit HP Support
HP LJ Managed MFP E826 Series Remove & Replace the Toner Cartridge HP Support
HP LaserJet MFP E72525, E72530, & E72535 Series Remove & Replace Toner Cartridge HP Support
HP Color LaserJet Managed MFP E876 series Remove & Replace the Toner Cartridge HP Support
HP LaserJet Managed MFP E82540, E82550, E82560 Series Replace the Toner Collection Unit HP Support
HP Color LaserJet MFP E77822, E77825, E77830, E78323, E78325, E78330 Series Replace Toner Cartridge
HP Color LaserJet Managed MFP E87640, E87650, E87660 Series Replace Toner Collection Unit HP Support
HP LaserJet Managed MFP E826 Series Replace the Toner Collection Unit HP Support
HP LaserJet Managed MFP E731 Series Remove & Replace the Toner Cartridge HP Support
HP LaserJet MFP E82540, E82550, & E82560 Series Remove & Replace Toner Cartridge HP Support
HP LaserJet Managed MFP E877 Series Replace the Toner Collection Unit HP Support
HP LaserJet Managed MFP E72525, E72530, E72535 Series Replace the Toner Collection Unit HP Support
HP Color LJ MFP E77822, E77825, E77830 Series Replace the Toner Collection Unit HP Support
HP Color LaserJet Managed MFP E786 series Replace the Toner Collection Unit HP Support
Konica 224 - 364 and 208 - 368 Series Replace Toner and Waste Toner
Konica MinoltaWatch on YouTube (opens in a new tab)Konica 454 - 754 and 458 - 758 Series Replace Toner and Waste Toner
Konica MinoltaWatch on YouTube (opens in a new tab)Canon Replace Toner and Waste Toner
Kyocera Replace Toner and Waste Toner
HP E6 Series High Yield Toner Replacement
HP LJ Pro4 Series High Yield Toner Replacement
HP M4 Series High Yield Toner Replacement
HP M5 Series High Yield Toner Replacement
HP E5 Series High Yield Toner Replacement
Canon IR-ADV 5 Series High Yield Toner Replacement
HP LaserJet P2055 Replace Toner
Key operator basics
The five things every key operator gets asked: copy, scan, load paper, clear a jam, change toner.
Canon IR-Advance Key Op - Copy Function
Canon IR-Advance Key Op - Scan Function
Canon IR-Advance Key Op - Loading the Paper Trays
Canon IR-Advance Key Op - Clearing a Paper Jam
Canon IR-Advance Key Op - Replacing the Toner and Waste Toner
HP E Series Key Op - Copy Function
HP E Series Key Op - Scan Function
HP E Series Key Op - Loading the Paper Trays
HP E Series Key Op - Clearing a Paper Jam
HP Replace Toner and Waste Toner
Konica Minolta Bizhub Key Op - Copy Function
Konica MinoltaWatch on YouTube (opens in a new tab)Konica Minolta Bizhub Key Op - Scan Function
Konica MinoltaWatch on YouTube (opens in a new tab)Konica Minolta Bizhub Key Op - Loading the Paper Trays
Konica MinoltaWatch on YouTube (opens in a new tab)Konica Minolta Bizhub Key Op - Clearing a Paper Jam
Konica MinoltaWatch on YouTube (opens in a new tab)Konica Minolta Bizhub Key Op - Replacing the Toner and Waste Toner
Konica MinoltaWatch on YouTube (opens in a new tab)
Kyocera Taskalfa Key Op - Copy Function
Kyocera Taskalfa Key Op - Scan Function
Kyocera Taskalfa Key Op - Loading the Paper Trays
Kyocera Taskalfa Key Op - Clearing a Paper Jam
Kyocera Taskalfa Key Op - Replacing the Toner and Waste Toner
Device management and accounting
Fleet tools for tracking and controlling what the machines print.
Kyocera Net Viewer Installation and Configuration
3 videosView this playlist on YouTube (opens in a new tab)KM Net Viewer Installation
KM Net Viewer Add/Edit Account
KM NetViewer Reset Counters
Other
Videos the channel publishes outside any playlist. Grouped here so nothing on the channel is missing from this page.
Not in a YouTube playlist
20 videosIntroduction to the DEX Imaging Help Desk YouTube Channel
HP Install and Configure HP Click Printing Software
Sharp Print Driver Installation on Mac
Sharp Scan to Email Address Book Entry and SMTP Server Configuration Tutorial
Sharp Scan to SMB (Folder) Address Book Entry Tutorial
Konica Scan to Email Tutorial
Konica MinoltaWatch on YouTube (opens in a new tab)Konica SMB (scan to folder) Entry Tutorial
Konica MinoltaWatch on YouTube (opens in a new tab)HP Color LaserJet Pro MFP M477 Toner cartridges
Canon Windows 10 Enable Department ID
Canon Mac Driver Enable Department ID
Kyocera Windows Job Accounting
Kyocera Mac Job Accounting
Konica User Authentication and Account Track
Konica MinoltaWatch on YouTube (opens in a new tab)Konica Mac Driver User Authentication and Account Track
Konica MinoltaWatch on YouTube (opens in a new tab)HP Configure Print Driver Job Accounting for Windows 10
Konica Minolta Bizhub I Series Sending a Fax
Konica MinoltaWatch on YouTube (opens in a new tab)Konica Minolta Bizhub 8 Series or I Series Classic View Sending a Fax
Konica MinoltaWatch on YouTube (opens in a new tab)Fix for Windows 10 or Windows 11 Saying Printer Offline
Konica Cleaning Slit Glass
Konica MinoltaWatch on YouTube (opens in a new tab)Unboxing and Setup of Brother MFC 5955dw
Not in a video?
A DEXpert is nearby. Most of our markets run same-day or next-day on-site service.