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Service & Support

Moving equipment? Tell us first.

Moving a copier, printer or MFP to a new location? Let DEX know before it goes, whether you want DEX to move it or you plan to move it yourself.

Equipment moves at the end of a month may not be possible, so please plan ahead.

Both addresses
Where the equipment is now and where it is going, with any notes on access.
The machine
Its equipment ID, make and model.
Your date
The day you would like it moved, if you have one.

Questions about a move? Call DEX service at 800.886.2329.

Request an equipment move

Tell us where the equipment is, where it is going and when. The DEX team will contact you to schedule the move and confirm pricing.

Move details

Are you moving the equipment yourself, or would you like us to help?

Required Confirmation*

Any damages to equipment not moved by DEX will not be covered under your service contract

Required only if Type Of Moveis "I Am Moving The Equipment Myself".

Enter the current location of the equipment to be moved, and the contact information at the location. Please be as descriptive as possible.

Enter the address the equipment will be moved to, and the contact information at that location. Provide any details such as accessibility issues, ramps, stairs and obstacles that may be important. If moving internally at the same address, please provide the new location name of the printer/copier.

Enter the requested date of the move.

Contact
Equipment

If moving more than 1 machine from and to the same location please note additional ID #'s in the special instructions at the bottom of the page.

Make*

Which make is it? Required only if Make is "Other".

A few questions
Are you a PrintCounts customer?*
Is Networking required?*
Are there stairs at your location without Elevator/Ramp access?*
Do you have any software that integrates with the copier being relocated and will require reconfiguration, such as Papercut?*
Additional Information

Tell us as much as you can about your equipment so we can help with your move.

If you have any special instructions that will help us make the move more trouble-free, please enter them here.

DEX uses these details to respond to your request. See our Privacy Notice.