Schedule Service
Submit a service request and get a ticket number and an expected response window.
Start a requestService & Support
Service that backs the equipment.
The equipment matters less than what happens when it stops. DEX backs every fleet with local DEXperts, manufacturer-certified across the lines DEX carries, and The DEX Declaration: a four-hour response commitment on emergency service calls. Need service or supplies now? Call 800.886.2329 (Option 2 for supplies).
- 4hrEmergency response commitment
- 68+Metros served nationwide
- 4,000+Support specialists
- 6OEM lines certified
Do it now
Everything you need, one click away.
Order Supplies
Reorder toner, drums, and consumables tied to your fleet, or enroll in scheduled reordering.
Order nowSubmit a Meter Read
Send meter readings for accurate billing in under a minute.
Submit a readCustomer Portal
Log in to view equipment, contracts, invoices, and service history for your account.
Go to the portal (opens in a new tab)Make a Payment
Pay an invoice through the DEX payment center.
Pay an invoice (opens in a new tab)Drivers & Downloads
Printer drivers, manuals, and E-Help walkthroughs for every line DEX carries.
Find a downloadRecycle Cartridges
Send back six or more empty toner cartridges in a prepaid box, at no cost.
Request a boxThe DEX Declaration
The DEXperts behind every fleet.
DEXperts are DEX Imaging's technicians and service team — the local specialists who install, service, and support your equipment. They are certified on the manufacturers DEX carries and dispatched from your metro, not a national call center two time zones away. Emergency calls are backed by The DEX Declaration: DEX's four-hour response commitment, in writing.
Explore Service & Support
More ways we back you up.
Copier Repair & Service
Certified copier, printer, and MFP repair across 68+ metros, backed by The DEX Declaration four-hour response.
Learn moreThe DEX Declaration
Our four-hour emergency response guarantee — the standard every service call is measured against.
Learn moreDEXperts
The certified, local technicians who install and stand behind every piece of equipment DEX places.
Learn moreFrequently asked
Service & support questions.
How do I schedule copier service with DEX?
Submit a service request from this page or call your local DEX branch. You will receive a ticket number and an expected response window.
What is The DEX Declaration?
The DEX Declaration is DEX Imaging's four-hour emergency service guarantee — a commitment to respond to emergency service calls within four hours.
Does DEX service equipment it did not sell?
DEX services the OEM lines it carries — Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp. Contact your local branch to confirm coverage for a specific model.
How do I order toner and supplies?
Use the Order Supplies task on this page to reorder consumables tied to your fleet, or enroll in scheduled reordering.
How do I submit a meter read?
Use the Submit a Meter Read task to send readings for billing accuracy; recent submissions are shown for your account.
Are DEX technicians certified?
Yes. DEXperts are manufacturer-certified on the lines DEX carries and dispatched locally from your metro.
Request service
Service request
Open a service ticket for your equipment in the DEX customer portal. You get a ticket ID and an expected response window.
Need help now? Call 800.886.2329.
Service & Support
Contact us today. Do Business Better!
Open a service request in the customer portal or call 800.886.2329, and your local DEXperts take it from there.