E-Help Video Library
94 short walkthroughs from DEX technicians covering the fixes we get called about most.
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Practical guidance on managed print, document security, and lowering print spend — insights, case studies, guides, news, and events from the DEXperts.
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Drivers, manuals, and walkthroughs for every line DEX carries. No ticket required. Have your model number ready: it is on the front of the machine and on your DEX service sticker.
94 short walkthroughs from DEX technicians covering the fixes we get called about most.
Browse the libraryDrivers, utilities, and manuals for TASKalfa and ECOSYS devices.
Kyocera downloads (opens in a new tab)One Stop Product Support for bizhub MFPs and production presses.
Konica Minolta downloads (opens in a new tab)Software and drivers for imageRUNNER and imagePRESS devices.
Canon downloads (opens in a new tab)Support and downloads for Ricoh MFPs, printers, and wide format.
Ricoh downloads (opens in a new tab)Printer drivers and software from HP Support.
HP downloads (opens in a new tab)Drivers, manuals, brochures, and spec sheets for Sharp business products.
Sharp downloads (opens in a new tab)Nothing here fixing it? Open a service request and a local, manufacturer-certified technician will respond.
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Enterprise print environments generate useful operational data every day, including meter readings, service history, toner consumption, device utilization and color output. When that information is collected consistently, it can help organizations make better decisions about budgets, equipment and future planning. The value of print analytics is not in producing more reports. It is in identifying
on 4 September, 2026

Business continuity planning usually focuses on servers, applications, communications and data access. Printers, copiers and multifunction devices are often treated as secondary concerns. For many enterprise organizations, that is a mistake. Critical business processes still depend on printed and scanned documents. Shipping labels, invoices, patient forms, work orders, compliance records, contracts and customer communications may
on 28 August, 2026

For enterprise organizations with multiple offices, branches, warehouses or acquired business units, print infrastructure can become fragmented quickly. Different locations may use different manufacturers, service providers, supply processes, security settings and support procedures. That complexity creates unnecessary cost and makes the environment harder to manage. Standardizing print infrastructure does not mean forcing every location to
on 21 August, 2026

Enterprise print environments rarely develop according to a single long-term plan. Devices are added as departments grow, offices relocate, acquisitions introduce new equipment and employees request printers for specific needs. Over time, this can leave an organization managing a fleet with too many models, uneven workloads and inconsistent service requirements. The goal is not simply
on 14 August, 2026

Printers and multifunction devices are often treated as routine office equipment. In an enterprise environment, however, they are also network-connected endpoints that process, transmit and sometimes store sensitive business information. A single device may handle financial records, employee data, customer information, contracts, legal documents, healthcare records or proprietary business materials. It may also connect to
on 7 August, 2026

In an enterprise environment, a printer problem is rarely just a printer problem. A device outage can delay customer communications, interrupt shipping documentation, slow accounts payable, prevent employees from accessing critical forms or create a backlog at another machine. When these disruptions occur across multiple offices, departments or operating locations, the cumulative impact can become
on 31 July, 2026

For many businesses, print costs appear straightforward. There is the monthly equipment payment, an occasional toner order and the recurring expense of paper. Add those numbers together, and it may seem like you have a clear picture of what printing costs your organization. In reality, those visible expenses often represent only part of the total.
on 24 July, 2026
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