Assess
A DEXpert maps the current environment: every device, what it costs, where it wastes paper, toner, and clicks, and where the workflow breaks.
- #1Largest independent dealer
- 68+Metros served nationwide
- 4,000+Support specialists
- 6OEM lines carried
The five steps
Recommend
DEX recommends a right-sized program across its six OEM lines, independent of any one manufacturer's catalog, with the equipment, software, and service that fit the work.
Install
DEX installs and configures the fleet, sets up secure printing and workflow, and trains the team, so day one is productive.
Service
Local DEXperts service the fleet, backed by The DEX Declaration four-hour response commitment, with proactive supply and maintenance management.
Optimize
DEX reviews usage and performance on a set cadence and adjusts the program as the business changes. Per-step deliverable Each step produces a concrete deliverable: the assessment produces a fleet map and cost baseline; the recommendation produces a program and proposal; installation produces a configured, trained environment; service produces uptime and reporting; optimization produces a reviewed, adjusted program.
Customer outcomes
The DEX Approach is built to deliver measurable results: faster response, lower total cost, and technology that keeps working the way your business needs it to. Why a named method matters: a defined methodology tells a buyer what to expect and gives RFP responses a spine. The DEX Approach is the repeatable process behind our tagline, Do Business Better.
Keep exploring
More from Resources.
Resources
Practical guidance on managed print, document security, and lowering print spend, from the DEXperts.
Learn moreInsights (Blog)
Practical insights from the DEXperts on managed print, document security, office technology, and lowering print spend, by industry, service, and news.
Learn moreCase Studies
Real, sourced customer case studies showing how DEX Imaging cut print spend, reduced downtime, and improved workflow, indexed by industry.
Learn moree-Help Video Library
Short how-to videos for the equipment DEX supports.
Learn moreFrequently asked
Common questions.
What is The DEX Approach?
The DEX Approach is DEX Imaging's five-step engagement methodology, assess, recommend, install, service, and optimize, so the program fits the business.
What happens first?
An assessment: a DEXpert maps every device, what it costs, and where the current setup wastes money and time.
Is the recommendation tied to one manufacturer?
No. DEX recommends across its six OEM lines independently, so the recommendation fits the work rather than one manufacturer's catalog.
What happens after installation?
Local DEXperts service the fleet, backed by The DEX Declaration response commitment, and DEX reviews and optimizes the program on a set cadence.
How do I start?
Request a fleet assessment; the assessment is the first step of the approach.