Service & Support
Schedule service, order supplies, and submit meter reads.
Learn moreService Request
Schedule Service
Something not working? Tell DEX what is wrong and when you need help.
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Service Request
This page is for existing DEX Imaging customers: submit a service ticket, get a confirmation with a ticket ID, and see your expected response window. Your ticket routes to the right local team. Response time Emergency service calls are backed by The DEX Declaration: a four-hour response commitment. Routine requests are scheduled with your local branch.
Submit a request
A service request captures the issue, your equipment, and your contact details, then routes the ticket to your metro's service team. If the request tool is ever unavailable, your local branch can log the request for you, so a request is never lost. After you submit You receive a ticket ID and an expected response window on screen and by confirmation. Your local DEXperts take it from there.
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Copier Repair & Service
Certified copier, printer, and MFP repair across 68+ metros, backed by The DEX Declaration four-hour response.
Learn moreOrder Supplies
Existing DEX Imaging customers can reorder toner, drums, and consumables tied to their fleet, and enroll in auto-reordering.
Learn moreMeter Read Submission
Existing DEX Imaging customers can submit copier and printer meter reads for accurate billing in under a minute, and review recent submissions.
Learn moreFrequently asked
Common questions.
How do I submit a service request to DEX?
Describe the issue and your equipment in the service portal; you receive a ticket ID and an expected response window, and the ticket routes to your local team.
How fast will DEX respond?
Emergency calls are backed by The DEX Declaration, DEX's four-hour response commitment; routine requests are scheduled with your branch.
Will I get a confirmation?
Yes. You receive a ticket ID and an expected response window on screen and by confirmation.
Who handles my request?
Your local DEXperts, the certified technicians dispatched from your metro, not a central call center.
What if I cannot reach the request tool?
Call your local branch and a DEXpert will log the request for you. Your request never depends on the tool alone.