1. Tell us what you have
Tell us how many cartridges you have and the address the box should go to.
Service & Support
Send your empties back to us.
DEX recycles used toner and ink cartridges at no cost to you. Tell us how many you have and where to send the box, and a prepaid UPS label arrives with it. You need six or more empty cartridges to use the service.
How it works
Three steps, no cost.
2. A prepaid box arrives
DEX ships a 20x20x22 carton with a prepaid UPS return label already attached.
3. Fill it and ship it
Pack your empty cartridges, seal the box, and hand it to UPS. Nothing to pay and nothing to arrange.
Request a recycling box
Six or more empty cartridges are needed for a box. Everything marked required helps us get the right carton to the right place.
Frequently asked
Recycling questions.
Why do I need six or more cartridges?
The box and the prepaid shipping are sized for a batch. Below six it costs more in freight and packaging than the recovery is worth, so DEX asks you to collect a few more first.
Does this cost anything?
No. The carton and the prepaid UPS return label are both provided at no charge.
Which cartridges do you take?
Empty toner and ink cartridges from the lines DEX carries. If you have cartridges from another manufacturer, contact the supplies desk and they will tell you what can go in the box.
Who do I contact about a request I already sent?
Email FL-Supplies@deximaging.com or call 800.886.2329 and choose option 2.
Service & Support
Need supplies, not just a box?
Reorder toner, drums, and consumables tied to your fleet, or enroll in scheduled reordering so they arrive before you run out.