Service & Support
Schedule service, order supplies, and submit meter reads.
Learn moreMeter Read Submission
Submit Your Meter Read.
Accurate billing starts with an accurate meter read. This page is for existing DEX Imaging customers: enter your device's current meter, submit it, and DEX bills your usage correctly. It takes under a minute.
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Submit your read
Enter the meter values for your device, submit, and receive an on-screen confirmation. If the meter-read tool is ever unavailable, your local branch can record the read for you, so nothing is missed at billing time. Recent submissions Your recent meter-read history is available in the portal, so you can confirm what was already sent and avoid duplicate entries. Why it matters Submitting meter reads on time keeps your invoices accurate to actual usage, so you are billed for what you printed, not an estimate.
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Learn moreFrequently asked
Common questions.
How do I submit a meter read to DEX?
Enter your device's current meter values in the meter-read portal and submit; you receive an on-screen confirmation.
Why does DEX need a meter read?
Meter reads ensure your invoices reflect actual usage, so you are billed for what you printed rather than an estimate.
Can I see my past submissions?
Yes. Recent meter-read history is available in the portal so you can confirm prior submissions and avoid duplicates.
How long does it take?
Under a minute for a typical device.
What if I cannot reach the meter-read tool?
Call your local branch and a DEXpert will record the read for you. Your submission never depends on the tool alone.