Service & Support
Schedule service, order supplies, and submit meter reads.
Learn moreCopier Repair & Service
Copier Repair Done Right.
A copier that stops working stops the office around it. DEX repairs and services copiers, printers, and MFPs with manufacturer-certified DEXperts dispatched from your metro, so the fix comes from a local technician who knows your fleet, not a national queue.
- #1Largest independent dealer
- 68+Metros served nationwide
- 4,000+Support specialists
- 6OEM lines carried
Copier Repair & Service
Emergency calls are backed by The DEX Declaration: a four-hour emergency response commitment. Every service plan covers routine maintenance, break-fix repair, parts replacement, and preventive service across the six OEM lines DEX carries. Your local branch confirms response targets, service-agreement terms, and what qualifies as an emergency call for your account.
Coverage
DEX provides local copier service across 68+ metros, with each branch covering the surrounding cities in its region. To confirm service at a specific address, contact your local DEX branch.
DEX services the six OEM lines it carries: Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp. Coverage for a specific model is confirmed by your local branch.
Request service
Submit a service request directly from this page. You receive a ticket number and an expected response window.
Existing customers can also use the full Service Request task for fleet-linked routing.
Keep exploring
More from Service & Support.
Order Supplies
Existing DEX Imaging customers can reorder toner, drums, and consumables tied to their fleet, and enroll in auto-reordering.
Learn moreService Request
Existing DEX Imaging customers can submit a service ticket and get a ticket ID and response window, backed by The DEX Declaration four-hour response.
Learn moreMeter Read Submission
Existing DEX Imaging customers can submit copier and printer meter reads for accurate billing in under a minute, and review recent submissions.
Learn moreFrequently asked
Common questions.
How do I get copier repair from DEX?
Submit a service request from this page or call your local DEX branch; you will receive a ticket number and an expected response window.
How fast does DEX respond to a service call?
Emergency calls are backed by The DEX Declaration, DEX's four-hour response commitment; routine service is scheduled per your agreement.
Does DEX repair equipment it did not sell?
DEX services the OEM lines it carries, Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp. Contact your local branch to confirm coverage for a specific model.
Are DEX repair technicians certified?
Yes. DEXperts are manufacturer-certified on the lines DEX carries and dispatched locally from your metro.
What does a DEX service contract include?
A service agreement covers maintenance, break-fix repair, and parts on covered equipment; exact terms are confirmed in your agreement.
Where does DEX provide copier service?
Across 68 or more metros nationwide; contact your local DEX branch to confirm service for a specific address.