Service & Support
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Learn moreThe Dex Declaration
Service In Four Hours Or Less.
The DEX Declaration is DEX Imaging's four-hour emergency service guarantee: a commitment to respond to emergency service calls within four hours. A guarantee like this only works on top of real infrastructure: local branches, certified technicians, and fleet density in every metro. DEX has that infrastructure, so the commitment is operational, not a slogan.
- #1Largest independent dealer
- 68+Metros served nationwide
- 4,000+Support specialists
- 6OEM lines carried
The 4-hour commitment
FOUR HOURS. The headline number stands on its own in DEX red: the emergency-response window DEX commits to.
What makes it possible
A four-hour commitment depends on three things being true at once: a fast response time, fleet density that keeps technicians near customers, and enough certified DEXperts to dispatch one the moment it matters. Because DEX runs the largest independent service network in the country, spanning 68+ metros with more than 4,000 support specialists, those conditions hold across the markets we serve.
Coverage
The DEX Declaration applies across our branch markets nationwide, spanning 68+ metros. To confirm that the four-hour commitment covers your specific address, contact your local DEX branch and our team will verify coverage for your location.
What customers say
For the offices, IT teams, and practices DEX serves, a four-hour response commitment means less downtime and fewer interruptions to the work that depends on their equipment. That is the difference the Declaration is built to deliver.
It is also something no one else in the category offers: the DEX Declaration is proprietary DEX brand IP, with no equivalent guarantee at competing dealers or manufacturer-direct branches.
Keep exploring
More from Service & Support.
Copier Repair & Service
Certified copier, printer, and MFP repair across 68+ metros, backed by The DEX Declaration four-hour response.
Learn moreOrder Supplies
Existing DEX Imaging customers can reorder toner, drums, and consumables tied to their fleet, and enroll in auto-reordering.
Learn moreService Request
Existing DEX Imaging customers can submit a service ticket and get a ticket ID and response window, backed by The DEX Declaration four-hour response.
Learn moreFrequently asked
Common questions.
What is The DEX Declaration?
The DEX Declaration is DEX Imaging's four-hour emergency service guarantee: a commitment to respond to emergency service calls within four hours.
Does the four-hour window apply to every service call?
It applies to emergency service calls; routine and scheduled service is handled on a planned basis.
Where does the Declaration apply?
Across DEX's branch markets; confirm coverage for a specific address with the Service Coverage Lookup.
What makes a four-hour commitment possible?
Local branches, fleet density, and enough certified DEXperts in each metro to dispatch one quickly.
Do competitors offer the same guarantee?
The competitive audit found no equivalent proprietary service guarantee at competing dealers or manufacturer-direct branches.
How do I use the guarantee?
Submit a service request and flag an emergency, or call your local branch; the four-hour commitment applies to qualifying emergency calls.