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Hospitality

The Guest Never Sees the Fleet. They See the Output.

In hospitality the print fleet is both back-office infrastructure and a guest-facing surface. Banquet event orders, in-room collateral, menus, and the business center all carry the property's brand, while the front desk handles payment data every hour it is open. DEX Imaging manages both sides, across a single property or a portfolio.

The manufacturer lines DEX is certified on.

  • Konica Minolta
  • Kyocera
  • Canon
  • Ricoh
  • HP
  • Sharp

The guest-data and brand reality

Hospitality is governed on two fronts at once. Payment and guest information fall under PCI DSS, while everything a guest touches is held to a brand standard that a flag or ownership group enforces.

Payment and guest information

Front desk, reservations, and accounting. Authorization forms, folios, and guest records handled continuously. DEX supports that with badge-authenticated secure release so guest and payment documents are not left on a shared tray, plus device audit logging and certified drive destruction at end of lease.

Brand-consistent guest-facing output

Sales, catering, and front of house. Banquet event orders, menus, in-room collateral, and event signage that has to match a brand standard across every property. DEX standardizes color output and device configuration so a menu printed at one property matches the next.

Front of house plus back office

Front of house

Front desk, business center, and event space. Equipment that is quiet, presentable, and reliable during check-in, plus guest-facing self-service that does not require staff to intervene.

Back office

MFPs, secure print, and document workflow for accounting, HR, purchasing, and engineering, on one agreement across the property.

Multi-Property Portfolios

One standard across every flag

Management companies rarely run one brand. A portfolio picks up properties with different flags, different brand standards, and different inherited vendors, and the print fleet ends up as varied as the signage. DEX standardizes the fleet and the agreement across the portfolio, bills to the structure the owner actually uses, and reports usage by property so management sees cost per key rather than one blended number. Each property keeps its local DEXperts.

Two managers review printed property photography for a multi-property hotel portfolio.

Frequently asked

Common questions.

How does DEX support PCI DSS at the front desk?
DEX supplies the print-side controls: badge-authenticated secure release so authorization forms and folios are not left on a shared tray, device audit logging, encrypted drives, and certified destruction documentation at end of lease. Compliance remains the property's; DEX supports the fleet portion.
Can DEX keep output consistent across properties?
Yes. DEX standardizes color output and device configuration across a portfolio so brand-facing collateral matches from one property to the next.
Can DEX equip a guest business center?
Yes. DEX specifies and services guest-facing equipment for business centers and event space, chosen to be presentable and reliable without staff intervention.
Can DEX handle a multi-property management company?
Yes. DEX standardizes the fleet across a portfolio, bills to the owner's structure, and reports usage by property while each site keeps its local DEXperts.
Which equipment lines can a property get?
DEX is independent rather than tied to one manufacturer, so properties can choose across Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp, matched to front-of-house and back-office needs.
Can DEX handle property IT as well as print?
Yes. DEX Managed IT provides managed IT, cybersecurity, backup, and disaster recovery alongside the print fleet.

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