The machine is a liability
A physical fax machine ties faxing to one device, one line, and one location, and leaves received faxes sitting in an output tray.
Cloud Fax
Fax Without Fax Lines.
Fax did not die; the phone lines under it did. Carriers are retiring copper and analog lines, which strands the fax machines that regulated industries still depend on. Cloud fax solves both problems at once: it sends and receives faxes digitally over the internet, so you keep faxing the way your partners and regulators require, without the analog line, the dedicated machine, or the busy signal. DEX has helped customers through exactly this transition, and it is a service more buyers now search for before they search for a copier. Why retire the analog line Carriers are decommissioning copper. Telecom providers continue retiring copper and TDM lines, which makes analog fax increasingly unreliable and expensive to keep.
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Digital is more secure
Cloud fax encrypts transmission and delivers to a secure inbox or system, not a shared tray anyone can read.
It frees the workflow
Faxes arrive as digital documents that route into email, ECM, and line-of-business systems instead of paper that has to be scanned back in. HIPAA and regulated industries Many industries still fax because their partners and regulators require it.
Cloud Fax
Healthcare exchanges patient records and referrals by fax under HIPAA. Legal and finance send time-sensitive, signed documents that need a verifiable trail. DEX delivers cloud fax built for these obligations, with secure transmission and the controls regulated faxing needs. DEX states what the service supports without overstating its certification status. The software stack DEX deploys and supports cloud fax platforms and matches the right one to your environment and volume, including eGoldFax for secure, integrated cloud fax. Integration with EHR and document workflow Cloud fax is most valuable when it connects to the systems your team already uses. DEX integrates cloud fax with electronic health record systems, email, and document workflow, so an inbound referral lands in the patient record and an outbound document leaves from the application, with no manual scanning or hand-walking to a machine. The migration playbook Moving off analog fax is a defined project. DEX inventories your fax lines and numbers, ports the numbers so you keep them, configures secure routing to the right people and systems, integrates with your EHR or document workflow, and decommissions the analog lines once the cloud service is verified. The result is the same fax number your partners already have, with none of the copper underneath.
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Learn moreFrequently asked
Common questions.
What is cloud fax?
Cloud fax is a service that sends and receives faxes digitally over the internet instead of through analog phone lines, delivering faxes to a secure inbox or system.
Is cloud fax HIPAA compliant?
DEX delivers HIPAA-ready cloud fax with secure transmission and the controls regulated faxing requires. DEX confirms the specific compliance attestations of each platform it offers.
Why are businesses moving off analog fax lines?
Carriers are retiring copper and TDM lines, which makes analog fax unreliable and costly, while cloud fax is more secure and integrates with digital workflows.
Can I keep my existing fax number?
Yes. DEX ports your existing numbers so partners and patients reach you at the same number, with cloud fax behind it instead of a copper line.
Which cloud fax platforms does DEX offer?
DEX deploys cloud fax platforms including eGoldFax and matches the right one to your environment and volume.
Can cloud fax integrate with our EHR or document system?
Yes. DEX integrates cloud fax with EHR systems, email, and document workflow, so inbound faxes land in the right record and outbound faxes leave from the application.
Who needs cloud fax most?
Healthcare, legal, and financial organizations that still fax for compliance and partner requirements but want to retire analog lines and the physical machine.